At UrbanSwag.store, we want you to be completely satisfied with your purchase. This policy explains how cancellations, refunds, and exchanges are handled.
1. Order Cancellations
- Orders can be canceled within 12 hours of placing them.
- To cancel an order, please contact our support team immediately:
📩 Email: [Your support email here] - Orders that have already been shipped cannot be canceled. In such cases, please refer to our return process.
2. Refund Eligibility
Refunds are eligible under the following conditions:
- The item is unused, unworn, and in its original packaging.
- The item delivered is defective, damaged, or incorrect.
- Return requests must be made within 7 days of receiving the order.
3. Refund Process
- Once your return request is approved, send the item back to the address provided by our support team.
- After we receive and inspect the returned item, a refund will be initiated.
- Refunds are processed via the original payment method within 7–10 business days.
4. Non-Refundable Items
- Items that have been used, washed, or damaged by the customer.
- Final sale or clearance items (if applicable) may be non-refundable.
5. Exchanges
- Exchanges are possible for size or color issues (subject to stock availability).
- Contact our support team to initiate an exchange:
📩 Email: [Your support email here]
6. Shipping Costs for Returns
- If the return is due to a defective or incorrect item, return shipping is free.
- For returns due to change of mind, the customer may be responsible for return shipping charges.
7. Contact Us
For cancellations, refunds, or exchanges, our support team is happy to help:
📩 Email: [hacksncracker.xyz@gmail.com]